FAQs

Shipping

Which countries do you ship from and to?

All our orders are shipped from our UK warehouse. We currently ship our products to the UK and USA.

🇬🇧 For customers in the UK, we provide free next day express delivery on all orders.

🇺🇸 For customers in the US, we offer shipping at a flat rate of $25.

We're continuously working to expand our shipping options, so stay tuned for updates!

Can I cancel my order or change my shipping address?

If you need to cancel your order or change your shipping address, please email support@karmicskin.com with your order number as soon as possible.

We process orders quickly, so while we’ll do our best to assist you, we may not be able to make changes if your order has already been shipped.

Why hasn’t my order shipped yet?

We process and ship orders Monday to Friday.

If you placed your order before 12PM, it will be shipped out the same day.

Orders placed after 12PM will be shipped on the next business day.

If your order was placed during the weekend or a holiday, it will be shipped on the next available business day.

I have pre-ordered a product. When will it be shipped?

Shipping of pre-ordered products starts only on the dates mentioned on the product page.

How can I get in touch for further assistance or if I have more questions?

If you have any additional questions or need assistance, please don't hesitate to reach out to us at support@karmicskin.com. We aim to respond to all queries within 24 hours.